What We Are Doing

January 25, 2021

Whether you reside here or work here, your health and wellbeing are our #1 priority.

Dove Healthcare is following COVID-19 guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare & Medicaid Services (CMS), Wisconsin Department of Health Services (DHS), and local public health officials to ensure we are doing everything possible to protect our residents and employees.

Responses to the "commonly asked questions" below are intended to provide you with a general overview. For the specifics of a particular Dove Healthcare location, we invite you to email info@dovehealthcare.com or give us a call and ask to speak with the administrator.

Dove Healthcare phone numbers and addresses.

ARE YOU ADMITTING NEW PATIENTS / RESIDENTS?

Yes. Our 11 locations are happy to speak with you and answer all of your questions. Please email info@dovehealthcare.com or call and ask to speak to the admissions coordinator.

Dove Healthcare phone numbers and addresses

CAN YOUR RESIDENTS HAVE VISITORS?

• Each Dove Healthcare location supports their residents with video, window, and outdoor (weather permitting) visits.

• In-person / inside visits vary by location and this is affected by *outbreak status and the COVID-19 positivity rate in the community. Call for more information.

• On a case-by-case basis, visitors are approved inside for compassionate care and end-of-life situations.

*Outbreak status is defined by CMS/DHS as one or more employees or residents testing positive for COVID-19. Our employees, residents, and the primary contact of our residents are notified of any new COVID-19 case within their location, with respect to health and privacy requirements.

DO YOU CONDUCT REGULAR COVID-19 TESTING AND ARE YOUR RESIDENTS AND EMPLOYEES REQUIRED TO TEST?

Per CMS/DHS, testing frequency and requirements are determined by a location's "outbreak" status and the COVID-19 positivity rate in the community.

HAVE YOU STARTED ADMINISTERING THE COVID-19 VACCINE TO RESIDENTS AND EMPLOYEES?

Our 11 Dove Healthcare locations have either administered the first dose of the COVID-19 vaccine OR have vaccination dates scheduled. We estimate all locations will have completed both doses of the vaccine by the end of February or early March 2021.

DO YOU REQUIRE YOUR EMPLOYEES AND RESIDENTS TO GET THE COVID-19 VACCINE?

We strongly encourage the COVID-19 vaccine, however, our employees and residents are not required to participate. That said, all employees are required to strictly adhere to infection prevention protocols and PPE requirements.

• Q&A About the COVID-19 Vaccine

Read AMDAs responses to most commonly asked questions.

ONCE BOTH DOSES OF THE COVID-19 VACCINE ARE ADMINISTERED, WILL YOU ALLOW VISITORS INSIDE?  Will everyone still need to mask? Will there be any changes to COVID-19 testing requirements?

At this time, there is no guidance from federal or state authorities on changes to visitor, testing, or masking requirements. We follow their communications closely and will provide an update when guidance is released.

WHAT ARE YOUR COVID-19 INFECTION PREVENTION PROTOCOLS?

Listed below are some of the things we are doing to protect the health and wellbeing of our employees and residents.

• Everyone arriving at the building must successfully pass a screening at the door, which includes temperature and symptoms check and travel related questions.

• Everyone must wear a mask upon entering the building and leave it on until exiting the building. Exceptions:

  • Our residents have the right to refuse to wear a mask. They are asked to wear a mask when interfacing with others.

  • An employee may remove their mask while eating a meal / snack in the breakroom.

• Per CDC guidelines, employees are utilizing appropriate personal protective equipment (PPE), including masks, eye protection, gloves, and gowns, depending on the location's COVID-19 status.

• Frequent reminders about the important preventative measures of washing / sanitizing hands often; not touching face; covering coughs and sneezes with inner elbow or tissue; and practicing social distancing.

• We conduct a rigorous sanitation regimen that follows state and federal guidelines. Extra measures are taken to clean and disinfect all high-touch areas throughout, including countertops and tables, faucet handles, toilet flush handles, doorknobs, door handles, crash bars, bathroom and kitchen areas, elevator call buttons, handrails, etc.

• Socially distanced activities and dining.

• Routine health screening and vital sign monitoring of residents.

• An employee developing COVID-19 symptoms during a shift will be sent home.

• If an employee tests positive for COVID-19, we work closely with local public health officials and follow CDC guidance for return-to-work criteria.

• A resident testing positive for COVID-19 will remain in quarantine isolated for at least 10 days.

• All new admissions or returns from hospitalizations are placed on quarantine precautions for 14 days.

• Ongoing education and participation in federal, state, and local COVID-19 conference calls and webinars.