The safety and well-being of our residents, patients, employees, and visitors is our priority. During this period of heightened awareness, we are taking additional precautions. Click here for more information.

Dove Healthcare

What We Are Doing

Novel Coronavirus (COVID-19)

Thursday, May 28, 2020

The following update was shared with our Dove Healthcare - West Eau Claire (Truax Blvd) residents and their primary contact today, as well as our employees. We want to be forthcoming with our valued community and provide assurance that every precautionary measure has been and continues to be taken to combat COVID-19. We are committed to the safety and well-being of all those entrusted in our care.

Dove Healthcare - West Eau Claire Update May 28, 2020

Friday, May 22, 2020

The following update was shared with our Dove Healthcare - South Eau Claire (Mall Drive) residents and their primary contact, as well as our employees. We want to be forthcoming with our valued community and provide assurance that every precautionary measure has been and continues to be taken to combat COVID-19. We are committed to the safety and well-being of all those entrusted in our care.

Dove Healthcare - South Eau Claire Update May 22, 2020

May 13, 2020


Even though the Safer-at-Home order has been lifted in Wisconsin, this does not change anything for long-term care settings like Dove Healthcare. All 11 Dove Healthcare locations will continue to abide by CDC and CMS guidelines. Therefore, our current practices, protocols, and procedures as they relate to COVID-19 remain in effect.

We sincerely understand how difficult this time has been for our residents, their loved ones, and our employees. We are here to support you in any way we can. Our primary focus and goal has been and always will be to protect the safety and wellbeing of our residents and employees

We continue to monitor communications daily from federal, state, and local officials, and we will provide timely updates as they become available. Please routinely check this page for updates, and contact the administrator of any Dove Healthcare location if you have questions. Thank you.

May 14, 2020


During the month of May, the Wisconsin Department of Health Services (DHS) is calling upon local public health departments to coordinate with every nursing home / skilled nursing facility a plan to offer free, voluntary testing to all residents and employees. According to DHS, testing will occur by May 31.

COVID-19 testing is strongly recommended. In congregate living settings like skilled nursing facilities, physical distancing can be difficult to maintain. Furthermore, people can have COVID-19 without any symptoms, so residents and employees are encouraged to get tested even if they feel well. Every individual will receive information about COVID-19 and the test.

While DHS is only offering testing to skilled nursing facilities, the following Dove Healthcare assisted living residences will be offering testing as well because they are attached to a skilled nursing facility: Dove Healthcare - Osseo, Orchard Hills Assisted Living, and South Eau Claire.

Currently, our team is working on finding out who wants to participate in the testing; obtaining testing orders from physicians for residents that wish to participate; and coordinating the logistics of onsite testing. Our testing supplies have not arrived as of the time we are sending this communication to you.

With adherence to confidentiality and HIPAA, all of the residents, their primary contact, and employees will be informed if a positive result is confirmed at their location, and we will then share the specific details of our response plan. Rest assured, we are well prepared to respond as we are continuously working on processes and protocols with our team.

The following is a generalized overview of interventions that will go into effect if an employee or residents tests positive for COVID-19:

  • The resident with COVID-19 will be isolated to their private room

    • his or her primary physician and primary contact will be notified

    • we will limit the employees caring for the resident to help prevent spread

    • enhanced use of PPE and cleaning throughout

    • the resident's primary contact will receive a daily update on his or her condition

  • The employee with COVID-19 will not be allowed to work for 10 days from the date of the test.

    • should the employee show symptoms during this 10 days, the employee may not return to work until 10 days after symptom onset

    • prior to being approved to return to work by our infection preventionist, he or she must be free of fever for 72 hours without use of medication and show improvement in symptoms. 

If you have any questions or concerns, contact the administrator at any Dove Healthcare location.

May 12, 2020

❗️ Do you have new / gently used fabric or sheets you can donate to Dove Healthcare?

❗️ Would you be willing to make medical gowns? 

While there are no known cases of COVID-19 at Dove Healthcare, we always want to be prepared. 


There is a nationwide shortage of medical isolation gowns. Gowns are personal protective equipment (PPE) worn by our nurses and caregivers to help protect them from the potential spread of infection or illness.


* Pick Up a Kit and Make a Gown (easy directions provided)

* Donate Fabric or Bed Sheets (new or gently used)

* Help Spread the Word (share our 1st post on Facenbook:

QUESTIONS OR SIGN UP TO HELP (email is preferred)



May 8, 2020 

Beginning May 8, 2020, the Center for Medicare and Medicaid Services (CMS) is requiring all nursing homes to report by 5PM the next calendar day following the occurrence of either:

  • Each time a confirmed infection of COVID-19 is identified (resident or employee); OR

  • Whenever three or more residents or employees with new onset of respiratory symptoms occur within 72 hours of each other. 

As we shared with you in previous communications, there are currently no known positive cases of COVID-19 at any Dove Healthcare location. In the event we are informed an employee or resident tests positive, our plan has always been to notify the residents, their primary contact, and the employees at the respective location and share our response plan. Rest assured we are well prepared to respond; we are continuously working on processes and protocols with our team.

This new CMS ruling applies to six Dove Healthcare locations, and the report with the information noted above is updated daily on this page of our website. Please check our website routinely for other timely updates as well.

As always, you are encouraged to contact us with any concerns or questions so we can best assist you. We will continue to keep you informed of changes that may affect you.


With the warmer days upon us, everyone is anxious to head outside and sit on the patio or take a walk. When our residents are outside, visitors or family members are not allowed - under any circumstance - to meet them on the grounds for a visit. Thank you for your cooperation.


Dove Healthcare is actively hiring employees and admitting patients and residents. We are working every day to fill a variety of openings at our 11 locations in northwestern Wisconsin. Furthermore, we are committed to providing care when called upon and that includes during this unprecedented time with COVID-19. If you have any questions or concerns, please contact the administrator. Thank you.


Do you have masks or medical / isolation gowns you can donate? Are you interested in making gowns for us? Please contact Angela for the details: or 715-930-6004.


While this is not an all-inclusive list, it is a general overview of our COVID-19 preventative measures. Due to the variances in size and scope of each Dove Healthcare location, please contact the administrator if you have questions regarding location-specific protocols.

  • No visitors allowed; only essential employees and those deemed medically-necessary are allowed onsite after successfully passing screening at the door

  • No group activities or communal dining

  • Increased cleaning, especially to high touch areas

  • PPE use per CDC guidelines

  • Routine health screening and vital sign monitoring of residents and employees

  • Ongoing education

  • Leadership actively participates in federal, state, and local conference calls and webinars

MEDIA: Please do not call any of our Dove Healthcare locations. Thank you for allowing the leaders at our locations to remain focused on the comfort and well-being of their residents and employees. All inquiries must contact Regional Director of Community Relations Angela Hite at 715-225-3496 or


COVID-19 & Respiratory Update By Location

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Our Mission

As an innovative healthcare provider and community partner, we provide compassionate care and service to meet the needs of those who depend on us. We commit to excellence through adherence to high standards, disciplined leadership, and mutual respect for all.

Our Vision

We strive to be consistently recognized as the provider and employer of choice for skilled nursing and rehabilitation services in our community. As such, we will continue to dedicate resources toward system improvements and new program development in an effort to sustain our leadership role in the long-term care industry.